Thank you for shopping with Bonnevida Ltd
If you are not entirely happy with your purchase we are here to help and you can contact us via our website or via email at firstname.lastname@example.org. We aim to answer all emails within 48 hours.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. We strive to provide great customer service and your satisfaction is important to us.
You have 14 calendar days to return an item from the date you receive it. Before you decide to return the item it is important to contact us to receive a returns identification number which will help us process your return more quickly.
To be eligible for a return, your item must be unused and in the same condition that your received it and it must be in the original packaging with the receipt / proof of purchase.
All returns should be sent to the address details provided with the item or (if there is not return address) then please return to: Unit H, Cavendish House, Plumpton Road, Hoddesdon, Hertfordshire, EN11 0LB.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of of your refund after inspecting the item.
If your return is approved, we will initiate a refund via your original method of payment (Paypal). You should receive the refund within 7 calendar days.
You are responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable.
Your Statutory Rights
Our returns policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.