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Frequently Asked Questions

These are some of our most frequently asked questions. If you cannot find an answer to your question here then feel free to contact us via the contact form or by emailing info@bonnevida.co.uk. We aim to get back to you within 48hours

Yes – absolutely. Just send us a picture of your damaged package and follow our returns policy.

We currently only ship to the UK but we are reviewing about couriers to find a more favourable shipping rate for international orders.

We are working on our application for the Leaping Bunny certification. We can then use the official ‘Not tested on animals’ logo. We currently manufacture the products ourselves and confirm we personally do not test on animals but we still need to check with our suppliers about their policy.

Our products are not fragrance free. We use a combination of essential oils and synthetic fragrances.

If you get any errors using our coupon codes then just send us an email and we will aim to rectify the problem within 48 hours.

We can arrange for different gift wrapping & messages to be delivered to one address – just send us your instructions along with your order idea.

Unfortunately when it comes to different addresses, you will need to make separate orders. You can then send us the order details and we will refund the shipping charges.