Dispatch & Delivery

Dispatch Times

We ship orders every day Monday to Friday. Orders placed before 2pm Monday to Friday will be shipped same day. All orders are shipped within 2 working days of order confirmation.

Shipping is on a per order basis and we offer FREE shipping on all UK deliveries.

Delivery Times

We ship orders as quickly as possible but once the item has left our dispatch team we have no control whatsoever over delivery delays. Our delivery time of 2-3 working days is an estimate given by the mail carrier and are not guaranteed times. The only guaranteed delivery times are UK Courier and Special Delivery. Whilst we are sorry for any inconvenience caused by delivery delays we cannot take any responsibility for them unless the delay was caused by delayed dispatch.

While You Were Out
 
In the event that you are not home when delivery is attempted your postman / woman should leave a ‘While You Were Out’ card to let you know about the attempted delivery and provide details on how you can collect your item. 
 
Please ensure that you collect any items from your local mail office as soon as possible after receiving a ‘While You Were Out’ card. Standard delivery items are retained by the mail office for around 3 weeks whilst recorded delivery items are only retained for 1 week. After this time the order will be returned to us and will have to be re-shipped at a later date. 
 
We cannot take responsibility for delays caused by failure of the buyer to collect their item in time. In the event of an item being returned to us we will re-ship as soon as we receive it. However please note that we cannot control any resultant delivery delay in this instance.

Your order status

You will receive an e-mail after you have placed your order and provided us with a valid e-mail address:

The email will confirm that your order has been received and will contain your receipt; this e-mail should arrive within approximately 24 hours.

If your order appears late, remember:

– Credit card approval must be received prior to processing.
– Orders placed after 1pm GMT are processed the following day.
– Overnight delivery only occurs on business days (Mondays through Friday, excluding holidays).
– Mail delays do occur that we can’t control. Please be patient as usually your item will arrive within days of dispatch.

– Occasionally delivery is attempted and a card is not left. If your order has not arrived in time, if possible check with your local delivery office to ensure they are not holding it for you. Most delivery delays we encounter are caused due to cards not being left.

Lost Mail Due to Incorrect Address

When placing an order on our website please take care to provide your full and correct address. In the even of lost mail due to incorrect address details being provided we will not be able to refund your shipping costs.