shipping & returns

Thank you for visiting Bonnevida. Below are the details of our shipping and returns policy.

Shipping Processing Time
All orders are processed within 2-3 days of us receiving your order / payment. Orders are not shipped on the weekends or holidays, so if you make an order on the weekend or holiday (such as Christmas, New Year, Bank Holidays etc.)

If we are experiencing high volumes of orders then shipments may be delayed by a few days. COVID-19 has also caused a few delays with couriers so please allow additional days in transit for delivery.

Shipping Rates
Within the UK:
Orders over £20 are delivered free of charge
Orders under £20 will cost a flat rate of £3.95
International Orders:
Shipping rate is 6.99 for all international orders.
 
All orders are shipped via Royal Mail 48hr Tracked Delivery so this may take 3-5 days to reach you. The courier will either knock and leave the package at your door or leave it in a safe place with a note (if you are not home at the time of delivery) 
 
Returns
If you are not entirely happy with your order then we are here to help.
You have 30 calendar days to return an item from the day you receive it. Your item must be in its original packaging and have proof of purchase (invoice etc.)
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
 
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days, depending on your card issuer’s policies.
All returns should be sent back to our warehouse address:

The Crawler Shed, Housham Hall, Matching Tye,
Harlow, CM17 0PB
United Kingdom

Return Shipping Rates
You will be responsible for paying for your own shipping costs for the returning item. Shipping costs are non-refundable as we work on very low margins. We recommend using a tracked service so you can monitor the progress of the return.
 
Contact Us
If you have any questions then feel free to contact us at info@bonnevida.co.uk or using the contacts form on the home page. We aim to respond to all emails within 48hrs.